Frequently Asked Questions

1. Who Are We?

• We are a reseller of products sourced from third-party suppliers (e.g., AliExpress).
• We do not manufacture or test items ourselves.

2. Is Shipping Really Free?

• Yes. All orders come with free delivery and no hidden charges.
• Delivery usually takes 3–5 working days once your order is processed.

3. How Do I Track My Order?

• You will receive a confirmation email with tracking details (if available) once your order is dispatched.
• If you have any issues accessing tracking information, contact us.

4. Do You Ship Internationally?

• Currently, we ship only to the United Kingdom free of charge.
• For international shipping requests, please reach out to us for details before placing an order.

5. Can I Return or Exchange a Product?

• We do not offer free returns. If you change your mind or if there’s no defect, you cover the return shipping cost.
• If the product is damaged or misdescribed, contact us within 14 days, and we’ll coordinate a replacement or refund with the supplier.
• For more details, see our [Refunds & Returns Policy.

6. Who Provides the Warranty?

• We do not offer any store warranty. Any warranty is provided by the manufacturer or supplier.
• We’re happy to help direct you to the appropriate point of contact if needed.

7. What If My Item Arrives Damaged?

• Take photos or videos of the damage and contact us immediately (within 14 days).
• We’ll work with the supplier to resolve the issue as quickly as possible.

8. How Do I Request a Refund?

• Send us an email or use our [Support Form] with your order details and reason for the refund.
• Once the supplier approves and confirms receipt of a returned item (if required), we’ll process the refund to your original payment method.

9. How Can I Contact Customer Service?

• You can reach us via email, phone (if available), or our website support form.
• Find all the relevant details on our [Contact Information] page.

10. More Questions?

• If your question isn’t covered here, please visit our detailed policies or get in touch. We’re here to help.