Terms and Conditions
Introduction
- These Terms set out the rights and obligations of both our business (“we,” “us,” or “our”) and you (“customer,” “user,” or “you”).
- By accessing or using our website, you confirm that you have read, understood, and agree to these Terms in full.
2. Who We Are
- Reseller Status: We act as a reseller of products sourced from third-party suppliers.
- No Manufacturing: We do not manufacture any products. All items sold on our website are supplied by independent manufacturers.
3. Website Use
- Eligibility: You must be at least 18 years old or have legal capacity to enter into a contract in your place of residence.
- Accuracy of Information: We strive to keep all website content accurate and up to date but cannot guarantee the completeness or timeliness of information.
- Prohibited Activities: You agree not to use our website for unlawful purposes, including fraudulent transactions or attempts to disrupt website functionality.
4. Orders and Payments
- Order Acceptance: All orders are subject to availability and our acceptance. We may cancel or refuse orders at our discretion.
- Pricing: Prices are displayed in Sterling Pounds (£) and include all applicable taxes unless stated otherwise.
- Payment Methods: We accept major debit/credit cards and secure payment gateways (e.g., PayPal, Stripe).
- Billing Accuracy: You must provide current, complete, and accurate billing information for any purchases.
5. Shipping and Delivery
- Free Shipping: We offer free delivery with estimated arrival between 3–5 working days.
- Delays: Actual delivery times may vary due to factors beyond our control (e.g., carrier issues or holidays).
- Risk Transfer: Once your order is shipped, the risk of loss or damage transfers to you upon delivery.
For more details, please see our Shipping & Delivery Policy.
6. Returns, Refunds, and Warranties
- No Free Returns: Return shipping costs are borne by the customer unless the product is defective or misdescribed.
- Reseller Responsibility: We facilitate returns or refunds by liaising with our suppliers.
- No Store Warranty: Manufacturer warranties are provided by the supplier, not by us.
- Statutory Rights: Nothing in these Terms affects your legal rights under the Consumer Rights Act 2015.
For more details, please see our Refunds & Returns Policy.
7. Liability and Disclaimers
- Limited Liability: We are not liable for manufacturing defects or product issues originating from third-party suppliers.
- Indirect Damages: We are not responsible for any indirect, incidental, or consequential damages arising from the use of our site or products, except where required by law.
- Website Availability: We strive to keep our site accessible but do not guarantee uninterrupted or error-free service.
Note: Nothing in these Terms excludes or limits liability where such exclusion or limitation is unlawful (e.g., personal injury, fraud).
8. Intellectual Property
- Ownership: All content, trademarks, and logos on our site are owned or licensed by us unless stated otherwise.
- Limited License: You may view and use content for personal, non-commercial use only. You must not reproduce, distribute, or create derivative works without written permission.
9. Privacy and Data Protection
- GDPR Compliance: We handle personal data in accordance with the GDPR and relevant UK data protection laws.
- Consent: By using our site, you agree to our data collection and usage as described in our Privacy Policy.
10. Changes to Terms
- We may update these Terms occasionally to reflect changes in our business or legal requirements.
- Revised Terms will be posted on our website with a new “Last Updated” date.
11. Governing Law and Dispute Resolution
- Applicable Law: These Terms are governed by and construed under the laws of England and Wales.
- Jurisdiction: Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts in England and Wales.
12. Contact Us
- Email: contact@houseofverata.co.uk